1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery for order over £50 to any address in the world. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports andJurongIsland.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For orders under £50, we will charge £20 for the shipping.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
* IIt usually take 3-7 business days to direct to your door.
Please note that it may take longer time if your address is located in a remote area.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances. You may track its status HERE.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs (If available).
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.